Complaint Letter

Jakarta,November 29,2014

To        : Shop Owner of Agung Comp.

              Jl. Perintis Kemerdekaan

Re        : Complaint Letter

Dear Sir,

Ten days ago, on November 19, 2014. I ordered 50 (fifty) units computers in your electronic store, and had been delivered to my office. But for I don’t know why, 4 (four) of them can not be operated.

I immediately brought those computers back to your shop to get  a proper check. I believe that your technician is working property. But after nearly a week, of repairs up to now has not been completed. I’ve asked a few times, but your costumer service always answer please be patient.

Those computers are so I need, I am will to spend some funds in the appropriate size of the reasonableness of my right in the warranty agreement. In within two weeks of repairs has not been completed, I hope my right to get new computers instead as list in the warranty agreement can be met.

I hope you can follow up my complaint.

For your attention and cooperator, I say thank you.

Sincerely yours,

Adi Susanto